FAQ

 

Our shipping policy

Please allow between 10-15 days for your order to arrive. If more than 15 days have passed please contact us to review the status of your order. Refunds will be handled through email if necessary.

RETURNS

Our returns policy lasts 45 days. If 45 days have passed since your order was received, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To return your product, send to: 18 Holroyd Avenue, Saint Kilda East, VIC, Australia

You will be responsible for paying shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $100, use a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

How do I order wholesale?

If you are interested in becoming a distributor for Box Altitude products in your country please contact us here.